Magic Jack Plus Power Adapter Problem

After an electrical storm, my Magic Jack Plus quit working with my router. It only worked in USB mode. I changed firewall settings, ethernet cables and finally changed the power supply. The Magic Jack power adapter works at 1 amp. I have a 2 amp adapter that works fine with it.

Broken magicJack PLUS VoIP Phone Adapter.

Broken magicJack PLUS VoIP Phone Adapter. Usb power adapter is broken. No blue light

Problem: Broken USB power adapter. Cost $9 from ebay (probably more from manufacturer).
Fix: Purchased generic ipod/iphone usb wall charger for $3 from ebay (or buy from any reputable store).

magicJack support - replacement power adapter

To get a replacement magicJack PLUS Power Adapter:

Go to the main MJ webpage (

Scroll to the bottom of the page and click the 'FAQ's / Knowledgebase' link.

Enter 'power adapter' in the search field and click 'Search'.

The first entry

Volume fix for magicJack plus

A number of magicJack plus users are finding it difficult to hear others on their phone. Likewise, others have trouble hearing them. -------- Here’s a fix that should work for most users.-----

Volume fix for magicJack plus with router
Update 2013-11-08: Originally, I thought this volume fix worked. After hearing back from Kher and Bill (commenters below), I performed multiple tests on both the magicJack 2012 and 2014, I find that settings revert back to what seem to be fixed settings for the telephone volume controls when plugged into the router. There is no way to adjust volume settings while the device is connected directly to the router. This is a real problem that magicJack needs to address. There needs to be a way to directly change volume settings while connected to the router. The only way this is likely to happen is if the device hosts a device web interface. Hopefully it will be addressed in some future version of the software.

power adapter for magic jack plus not working

My magick jack plus suddenly stopped working. It did not have a dial tone. I plugged and unplugged the unit, also the router, etc. and nothing worked. I took it off the ac power adapter and plugged it directly on the computer and the power light came on and it works that way. But what is the story with the power adapter? Where can a new power adapter be purchased? Does anyone else have this problem?

magicJack plus 2014 Power, Indicator Lights and Standards Compliance

Power, Indicator Lights and Standards Compliance for the magicJack plus 2014

In this video I quickly go over the power, indicator lights and the contravention of phone line polarity standards for the magicJack 2014 in comparison with the magicJack 2012.

Today we’re looking at indicator lights, power and some standards for the magicJack plus. We’ll be comparing the magicJack plus 2014 to its predecessor, the magicJack plus 2012.

For starters, when I plug the 2014 into the killawatt ez, it shows me that the device draws about one tenth of an amp continuous. When I plug the 2012 into the killawatt ez, the older device draws about the same number of amps.

MagicJack Plus - Video FIXED!

MagicJack Plus FIXED

I wasn't getting a solid blue light on my unit. Also, the ethernet's jack wasn't showing green either. I switched out the adapter and replaced it with my ipad adapter. It worked! I didn't use a multimeter to take the reading but you can if you want to determine if that is indeed the issue or not.