Repair MagicJack

While searching through Google I couldn't help but notice the myriad of complaints concerning Magic Jack. Many of these tend to focus on call quality and missed calls. Others refer to Error 3002 in conjunction with the Magic Jack Plus.
This isn't surprising. With a normal 'landline' phone service, the customer is responsible for maintaining the telephone and its attached cord. If the user has a problem, he ensures the telephone set functions by testing it at another location. It it works, he passes the problem onto his telephone company.
A telephone system powered by Magic Jack is much more complicated at the customer's end. As well as the Magic Jack device and handset, the system depends on the abilities of the user's computer system and internet connection. The task of locating the exact fault is set squarely on the customer's shoulders.

To ensure your telephone system operates reliably, it is advisable to conduct some form of routine maintenance. Below is listed a routine that can easily be performed on monthly basis. It is not difficult. You are simply turning the complete system off, then restarting it.
The following refers to the older version of Magic Jack that must be connected to a USB port of a computer. If you own the Magic Jack Plus which takes advantage of your wireless internet connection, ignore any instructions below that refer to the computer. If you encounter connectivity problems remember to test your ability to reach the internet by using another piece of equipment that utilizes your wireless connection.
  1. If your telephone set requires power, unplug it.
  2. Remove the Magic Jack and lay it aside.
  3. If your Magic Jack was connected through a

Fix a MagicJack

How to Fix a MagicJack Download

Fix problems that hinder your MagicJack from allowing you to make calls by upgrading the the original software. MagicJack users sometimes find that they can't get their device to function properly, due to the device not being recognized or calls not connecting. Uninstalling the "mjusbsp" folder from your computer's "AppData" folder, along with the proper registry file, may correct your issues without need for further download. Download the MagicJack upgrade if you still experience problems placing and receiving calls.

Things You'll Need

  • Internet connection
  • Alternate phone
  • Unplug your MagicJack from your computer, then navigate to your computer's "AppData" folder. Go to "Start," "Computer," "C:/Documents and Settings/UserName/AppData."
  • Delete "mjusbsp" from the list that appears in the "AppData" folder. Right-click the folder file, then select "Delete" with your mouse.
  • Open RegEdit and delete the appropriate folder. Go to "Start," type "RegEdit" into the search field, then select it from the search results by clicking on it. Delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBSTOR\Disk&Ven_YMAX&PROD_MagicJack&Rev_2.00" from the registry by navigating to it, right-clicking, then choosing "Delete" from the pop-up menu.
  • Close RegEdit and plug your MagicJack back into your computer's USB port. Test out your MagicJack by placing a phone call to a alternate phone line. Call your Magicjack number from anther phone line to test that it is able to receive a phone call as well. Continue reading if your problem remains.
  • Download and install the MagicJack upgrade software. Visit "" and click "Save FIle" when the dialog box appears on your screen. Follow the on-screen instructions that appear to complete the software upgrade. Your MagicJack's drivers and software will be up to date, and your phone calls should no longer be hindered.

How to Fix Your MagicJack Problem

How to Fix Your MagicJack Problem

Fix a Warning you must plug MagicJack to USB error or a the drive is not ready for use its door may be open error.

If you have a problem with your magicjack suddenly not working, try this.

Magic Jack Plus Power Adapter Problem

After an electrical storm, my Magic Jack Plus quit working with my router. It only worked in USB mode. I changed firewall settings, ethernet cables and finally changed the power supply. The Magic Jack power adapter works at 1 amp. I have a 2 amp adapter that works fine with it.

Broken magicJack PLUS VoIP Phone Adapter.

Broken magicJack PLUS VoIP Phone Adapter. Usb power adapter is broken. No blue light

Problem: Broken USB power adapter. Cost $9 from ebay (probably more from manufacturer).
Fix: Purchased generic ipod/iphone usb wall charger for $3 from ebay (or buy from any reputable store).

magicJack support - replacement power adapter

To get a replacement magicJack PLUS Power Adapter:

Go to the main MJ webpage (

Scroll to the bottom of the page and click the 'FAQ's / Knowledgebase' link.

Enter 'power adapter' in the search field and click 'Search'.

The first entry

Volume fix for magicJack plus

A number of magicJack plus users are finding it difficult to hear others on their phone. Likewise, others have trouble hearing them. -------- Here’s a fix that should work for most users.-----

Volume fix for magicJack plus with router
Update 2013-11-08: Originally, I thought this volume fix worked. After hearing back from Kher and Bill (commenters below), I performed multiple tests on both the magicJack 2012 and 2014, I find that settings revert back to what seem to be fixed settings for the telephone volume controls when plugged into the router. There is no way to adjust volume settings while the device is connected directly to the router. This is a real problem that magicJack needs to address. There needs to be a way to directly change volume settings while connected to the router. The only way this is likely to happen is if the device hosts a device web interface. Hopefully it will be addressed in some future version of the software.

power adapter for magic jack plus not working

My magick jack plus suddenly stopped working. It did not have a dial tone. I plugged and unplugged the unit, also the router, etc. and nothing worked. I took it off the ac power adapter and plugged it directly on the computer and the power light came on and it works that way. But what is the story with the power adapter? Where can a new power adapter be purchased? Does anyone else have this problem?

magicJack plus 2014 Power, Indicator Lights and Standards Compliance

Power, Indicator Lights and Standards Compliance for the magicJack plus 2014

In this video I quickly go over the power, indicator lights and the contravention of phone line polarity standards for the magicJack 2014 in comparison with the magicJack 2012.

Today we’re looking at indicator lights, power and some standards for the magicJack plus. We’ll be comparing the magicJack plus 2014 to its predecessor, the magicJack plus 2012.

For starters, when I plug the 2014 into the killawatt ez, it shows me that the device draws about one tenth of an amp continuous. When I plug the 2012 into the killawatt ez, the older device draws about the same number of amps.