While searching through Google I couldn't help but notice the myriad of complaints concerning Magic Jack. Many of these tend to focus on call quality and missed calls. Others refer to Error 3002 in conjunction with the Magic Jack Plus.
This isn't surprising. With a normal 'landline' phone service, the customer is responsible for maintaining the telephone and its attached cord. If the user has a problem, he ensures the telephone set functions by testing it at another location. It it works, he passes the problem onto his telephone company.
A telephone system powered by Magic Jack is much more complicated at the customer's end. As well as the Magic Jack device and handset, the system depends on the abilities of the user's computer system and internet connection. The task of locating the exact fault is set squarely on the customer's shoulders.
To ensure your telephone system operates reliably, it is advisable to conduct some form of routine maintenance. Below is listed a routine that can easily be performed on monthly basis. It is not difficult. You are simply turning the complete system off, then restarting it.
The following refers to the older version of Magic Jack that must be connected to a USB port of a computer. If you own the Magic Jack Plus which takes advantage of your wireless internet connection, ignore any instructions below that refer to the computer. If you encounter connectivity problems remember to test your ability to reach the internet by using another piece of equipment that utilizes your wireless connection.
- If your telephone set requires power, unplug it.
- Remove the Magic Jack and lay it aside.
- If your Magic Jack was connected through a